Ofiere Privacy Policy
Effective 26 September 2026
This document is available in English and Bahasa Indonesia. If the two versions differ, the Bahasa Indonesia version prevails.
This policy explains what personal data PT Ofiere Neural Intelligence ("Ofiere", "we") collects when you use ofiere.com, the Ofiere app, Ofiere agents on WhatsApp or Telegram, and our API; why we use it; who processes it; and the rights you have. We are the controller of this data under Indonesia's Personal Data Protection Law (Law No. 27 of 2022).
Summary
- We collect your account details, what you put into Ofiere, and technical data about how the app is used.
- Your data is stored in Australia. To run your agents, it is also processed by our service providers in other countries, including the United States and China.
- We do not sell your data, and we do not use it to train AI models.
- You can see, correct, get a copy of and delete your data. Write to gilang@ofiere.com.
1. What we collect
What you give us
- Account details: email address, display name, profile picture, time zone.
- Your profile card, if you fill it in: handle, preferred name, pronouns, role, organisation, languages and similar details.
- Your content: conversations with your agents (in the app, on WhatsApp and on Telegram), files, notes, trackers, tasks, reports and settings.
- Channel details: your WhatsApp number or Telegram account when you connect them, and the consent you gave.
- Connections: the apps you connect, and any AI provider key you add. Keys and tokens are stored encrypted.
- Anything you send us when you contact us.
What is created as you use Ofiere
- Agent output: the replies, documents and summaries your agents produce.
- Memories: your agents keep notes from your conversations so they remember context. Background jobs summarise and tidy these notes. Short-term memories fade and are deleted automatically.
- Usage and billing records: what each request used in credits, and your plan and payment status.
What we collect automatically
- Technical data: IP address, browser and device type, pages visited, and in-app events.
- Error reports when something breaks.
- Cookies and similar storage (section 8).
What we receive from others
- Data from apps you connect, when your agents read them for you.
- Messages and profile details from other Ofiere users you connect with.
- Payment status from our payment partner. We never receive your full card number.
Data about other people. If you put in data about other people, such as contacts, customers or email correspondents, we process it on your behalf and on your instructions. You are responsible for having the right to share it with us.
2. Why we use it
| Purpose | Legal basis |
|---|---|
| Run the Service: operate your agents, store your content, deliver messages on channels you connect | Performing our contract with you, and your consent for transfers abroad (section 4) |
| Billing, credits and fraud prevention | Our contract and legal obligations |
| Keep the Service secure: rate limits, abuse detection, approvals for higher-risk actions | Legitimate interest |
| Fix problems and improve reliability, using analytics and error reports | Legitimate interest |
| Service messages, such as sign-in codes and billing notices | Our contract with you |
| Legal obligations, such as tax records and lawful requests | Legal obligation |
We do not sell personal data. We do not use your content to train AI models or for advertising.
Automated actions. Your agents act automatically within the permissions you give them. Higher-impact actions, such as deleting data or sending something out after reading content from outside Ofiere, wait for your approval. You can ask a person at Ofiere to review an automated decision that affects you.
3. Who we share it with
We share personal data with service providers that help us run Ofiere: cloud and AI infrastructure, app connections, message delivery, payments, analytics and error monitoring. They may use it only to provide their services to us, under confidentiality and security obligations.
We also share data:
- When you tell us to: with apps and services you connect, including your own account with an AI provider if you add one, and with the people your agents message for you.
- With Ofiere users you connect with: they see your profile card and the messages you or your agents send them. Other users can find your profile only if you turn that on.
- When the law requires it, or to protect someone's safety or our rights.
- In a business transfer, such as a merger, under this policy.
4. Transfers outside Indonesia
Your data is stored in Australia and processed by our service providers in other countries, including the United States and China. Where a destination country does not protect personal data at least as well as Indonesian law, we transfer it on the basis of your consent, which you give when you create your account or agree on the agreement screen, together with safeguards in our agreements with providers.
5. How long we keep it
| Data | How long |
|---|---|
| Account details and your content | Until you delete it, or delete your account |
| Items you move to Trash | 30 days, then permanently deleted |
| Files attached in chat | As long as their conversation exists |
| Short-term memories | Fade automatically; low-importance ones are deleted |
| Log of agent actions | 90 days |
| Usage and billing records | Until you delete your account. Our payment partner keeps its own payment records as merchant of record. |
| Raw copies of messages received on WhatsApp | Up to 30 days |
| Backups | Up to 7 days, then overwritten |
When you delete your account, we delete your account, your content and your stored files right away. Raw copies of WhatsApp messages are removed with it, and in any case within 30 days. Backups are overwritten within 7 days. Data already held by service providers follows their own retention.
6. Security
We encrypt data in transit, store API keys and connection tokens encrypted, keep each account's data separate, and require your approval for higher-risk agent actions. No system is perfectly secure. If a breach affects your personal data, we will notify you and the authority within 3 x 24 hours, as the law requires.
7. Your rights
Under Indonesian law you can:
- be told how we process your data;
- access your data and get a copy;
- correct it;
- delete it, or ask us to;
- withdraw your consent;
- object to decisions made only by automated processing;
- restrict how we process it; and
- complain to the authority.
You can delete your account yourself in Settings. For anything else, email gilang@ofiere.com from your account email. We will respond within 3 x 24 hours, and may first need to confirm it is you.
8. Cookies and similar storage
- Essential: sign-in cookies that keep you logged in. The app does not work without them.
- Preferences: settings saved in your browser, such as your theme and selected agent.
- Analytics: an analytics service stores an anonymous identifier in your browser to count page views and clicks. Our servers also send it a few account events, such as signing up, subscribing, buying credits and creating tasks, linked to your account. You can object at any time by emailing gilang@ofiere.com. Blocking analytics in your browser stops only the page views and clicks.
9. Children
Ofiere is not for anyone under 18. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.
10. Changes to this policy
We will tell you about material changes by email or in the app before they take effect. The date at the top shows the current version.
11. Contact
PT Ofiere Neural Intelligence Komplek Taman Cibaduyut Indah Blok I Nomor 10, Cangkuang Wetan, Dayeuhkolot, Kabupaten Bandung, Jawa Barat 40353, Indonesia gilang@ofiere.com