Ofiere Terms of Service

This document is available in English and Bahasa Indonesia. If the two versions differ, the Bahasa Indonesia version prevails.

These Terms are an agreement between you and PT Ofiere Neural Intelligence ("Ofiere", "we", "us"), a company registered in Indonesia (business number 0308260049957) with its office at Komplek Taman Cibaduyut Indah Blok I Nomor 10, Cangkuang Wetan, Dayeuhkolot, Kabupaten Bandung, Jawa Barat 40353, Indonesia. They cover ofiere.com, the Ofiere app, Ofiere agents reached through WhatsApp or Telegram, and our API (together, the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use Ofiere for a company or other organisation, you confirm that you are allowed to bind it, and "you" includes that organisation.

1. Who can use Ofiere

You must be at least 18 years old and legally able to enter into this agreement.

2. Your account

• Give accurate information and keep it up to date.
• Keep access to your sign-in email secure. You are responsible for what happens under your account.
• Tell us at hello@ofiere.com if you think someone else is using your account.

3. What Ofiere does

Ofiere gives you AI agents that chat with you, work with your files, notes and trackers, run tasks on a schedule, and, when you connect other apps, read from and act in those apps for you. We keep improving the Service, so features can change. Features marked beta or preview may be incomplete.

4. Your agents act for you

• You decide what your agents may do. They act on your instructions, within the permissions and connections you give them.
• Some actions wait for your approval, for example deleting data, or sending something out after the agent has read content from outside Ofiere. Approving authorises the action, so read the approval card before you confirm it.
• Scheduled tasks, reminders and automations run when you are not watching. You are responsible for how you set them up.
• Messages, emails and other content your agents send for you go out in your name. You are responsible for them, and for having the right to contact the people they reach.

5. AI output can be wrong

Ofiere's agents are powered by AI. Their answers can be inaccurate, incomplete or out of date, and they can misread files or data. Check anything important before you rely on it. Nothing Ofiere produces is professional advice, including financial, tax, legal or medical advice. Do not use Ofiere as the only basis for a decision that has legal or similarly significant effects on someone.

6. Your content

• You keep ownership of what you put into Ofiere and of what your agents create for you ("Your Content").
• You allow us to store, process, copy and transmit Your Content only as needed to provide the Service to you. That includes sharing it with the service providers and connected services described in our Privacy Policy.
• We do not sell Your Content, and we do not use it to train AI models.
• Your agents learn from your own conversations, as memories and reflections, so they can serve you better. That learning stays in your account.
• You are responsible for Your Content and for having the right to use it. If you put in personal data about other people, such as contacts, customers or correspondents, you are responsible for having a lawful basis to do so, and we process that data on your instructions.

7. Connected apps and your own AI account

• You can connect other apps, such as your email or file storage. Your use of each app stays subject to that app's own terms, and you can disconnect it at any time.
• If you add your own account with an AI provider, requests made with it are charged to you by that provider under your agreement with them.
• We are not responsible for third-party services, their availability, or what they do with data you send them.

8. WhatsApp and Telegram

• Using Ofiere on WhatsApp or Telegram also means following those platforms' rules.
• When you connect WhatsApp, you agree separately to the messages Ofiere will send you there. You can disconnect at any time in Settings.
• We may pause a channel if the platform requires it or if the channel is being misused.

9. Acceptable use

Do not use Ofiere to:

• break the law or infringe anyone's rights;
• send spam or unsolicited bulk messages, or message people who have not agreed to hear from you;
• harass, threaten, defraud or impersonate anyone;
• upload malware, or attack the Service, other users or anyone else;
• get around approvals, usage limits, plan limits or security controls;
• access other users' data, or scrape or copy the Service;
• resell or share the Service without our written agreement.

We may investigate suspected misuse, and may remove content or limit an account while we do.

10. Plans, credits and payment

• Plans. Current plans and prices are on our pricing page. Paid plans are billed monthly or yearly, in advance.
• Payments. Payments are processed by our payment partner, which acts as the merchant of record for your purchase. Your purchase is also subject to its buyer terms, shown at checkout, and it handles applicable sales taxes. We never see your full card details.
• Renewal. Subscriptions renew automatically until you cancel. You can cancel at any time, and your plan stays active until the end of the period you paid for.
• Credits. Plans include monthly Ofiere credits, used when your agents work, except when they run on your own AI account. Monthly credits refresh at the start of each billing month and do not carry over. You can also buy credit packs with a one-time payment. Your monthly credits are used first; pack credits are used after them and do not expire while your account is open. Credits have no cash value, cannot be transferred, and end when your account is deleted. The app shows what each use costs in credits.
• Price changes. We will give at least 30 days' notice before a new price applies to your next renewal.

Refunds

• Monthly plans: no refund for the current month. Cancel any time and keep access until the month ends.
• Annual plans: a full refund if you ask within 14 days of paying. After that, cancel any time to stop the next renewal.
• Credit packs: a full refund if you ask within 14 days and have not used any of the pack's credits.
• Billing mistakes, such as a double charge or a charge after you cancelled, are always refunded.
• Refunds go back to your original payment method through our payment partner. Where the law gives you more, the law applies.
• To ask for a refund, email hello@ofiere.com from your account email.

11. Suspension and ending

• You can delete your account at any time in Settings. Deletion is permanent.
• We may suspend or close an account that breaks these Terms, puts others at risk, is used for fraud or abuse, or when the law requires it. Where reasonable, we will tell you first and give you a chance to fix the problem.
• If we shut the Service down, we will give at least 30 days' notice and a way to download your files.
• What happens to your data after deletion is described in our Privacy Policy.

12. Changes to these Terms

We may update these Terms. For changes that matter, we will tell you by email or in the app at least 14 days before they apply. If you keep using Ofiere after that, the updated Terms apply. If you do not agree, you can delete your account before they take effect.

13. Disclaimers

We work to keep Ofiere available, accurate and secure, but we provide the Service as it is and as available. As far as the law allows, we do not promise that it will be uninterrupted, error-free, or fit for a particular purpose.

14. Limits on liability

As far as the law allows:

• we are not liable for indirect or consequential loss, such as lost profits or lost business; and
• our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

Nothing in these Terms limits or excludes liability that Indonesian law does not allow to be limited or excluded, including your rights as a consumer.

15. Law and disputes

These Terms are governed by the laws of the Republic of Indonesia. If a dispute arises, contact us first and we will try to resolve it within 30 days. If we cannot, the dispute will be settled by the district court (Pengadilan Negeri) with jurisdiction over our registered office. If you are a consumer, this does not take away your right to bring a complaint to a consumer dispute settlement body (BPSK) or any other forum Indonesian law gives you.

16. Language

These Terms are made in Bahasa Indonesia and English. If the two versions differ, the Bahasa Indonesia version prevails.

17. Contact

PT Ofiere Neural Intelligence Komplek Taman Cibaduyut Indah Blok I Nomor 10, Cangkuang Wetan, Dayeuhkolot, Kabupaten Bandung, Jawa Barat 40353, Indonesia hello@ofiere.com